• Lively 705.692.4746
  • North Bay 705.495.0790
  • SAULT STE. MARIE 705.759.1167
  • Mack Volvo
Job Title310T Service Manager - Lively, Ontario    

Job Title: 310T Licensed Truck and Coach Mechanics in North Bay, Sudbury(Lively) and Sault Ste Marie. Apprentice welcome.

Job Title: Parts CounterPerson (see job description below).

Job Title:  Warranty Advisor (see job description below).

Please contact Donald by phone 705-692-4746 ext 229 or via e-mail at dlecours@allnorthtruckcentre.com    
See additional contacts at bottom of page.    

 Northern Ontario – Volvo Truck Sales Representative

Job Title
Volvo Truck Sales Representative
Company Information
All North Truck Centre is a full line Mack and Volvo dealership, offering superior Service and Parts in Sudbury, North Bay and Sault Ste. Marie.
Job Description
1.   Present and sell Volvo products to current and potential clients.
2.   Prepare action plans and schedules to help maintain a specific target and to project the number of contacts to be made.
3.   Follow up on new leads and referrals resulting from field activity.
4.   Identify sales prospects and contact these and other accounts as assigned.
5.   Prepare presentations, proposals as well as sales contracts.
6.   Develop and maintain sales materials and current product knowledge.
7.   Establish and maintain current client as well as develop new potential client relationships.
8.   Prepare paperwork to activate and maintain contract services.
9.   Manage account services through quality checks and other follow-up.
10. Identify and resolve client concerns.
11. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
12. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
13. Coordinate with manager to accomplish the work required to close sales.
14. Other duties as assigned.
Additional Responsibilities
1.      Participate in marketing events such as seminars and trade shows.
2.      Follow-up for collection of payment.
3.      Coordinate shipping schedules and delivery of merchandise and services.
Knowledge and Skill Requirements
1.      Basic reading, writing and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2.      Ability to persuade and influence others. Ability to develop and deliver presentations. Ability to create, compose, and edit written materials. Strong interpersonal and communication skills. Knowledge of advertising and sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
3.      Visibility requires maintaining a professional appearance and providing a positive company image to the public.
4.      Work requires significant travel to current and potential clients. This requires the possession of a valid provincial drivers license.
5.      Work requires willingness to work a flexible schedule and occasional overnight travel.
Working Conditions
1.      Working conditions are normal for an office environment.
2.      Work requires significant travel through Northern Ontario such as the areas North of Parry Sound, Sudbury, North Bay, Sault Ste. Marie and Hwy. 11N.
3.      Travel may require occasional overnight travel and weekend and/or evening work.
How To Apply
You can drop your resume in person at our Sudbury location – 10 Duhamel Road in Lively.
You can fax your resume at: 705-692-5423

Parts CounterPerson

Job Title
Parts Counter Person
Report To
Parts Manager
Key Result Areas
1.   Provide a positive impression to the customers
2.   Ensure customer is 100% satisfied with level of expertise provided
3.   Ensure efficiency and accuracy in fulfilling customer requests.
4.   Ensure volume of parts sold
5.   Ensure total of satisfaction to customers , technicians and service advisors.
Key Activities
1.    Greets all customers promptly at front counter
2.    Assist walk in customers with all selection of parts-up-sale and relay specials
3.   Sell parts through the shop ,by phone or over the counter to customers.
4.   Determine availability on out of stock items and if requested by customer submit emergency order.
5.    Provide guidance to outside sales representatives regarding orders
6.  Prepare order daily for shipment delivery or pick-up
7.  Retrieve parts purchase from stock
8.  Review files weekly to keep track of back orders and return to vendor items
9.   Assist Parts Manager in ordering parts
10. Assist technician to determining parts required for repairs with minimal wait time
11. Confirm with Service Manager on repair parts and customer commitment to the repair before ordering out of stock items
12. Follow all company and manufacturer policies, directives and procedures
13. Other responsibilities assigned occasionally

Warranty Advisor

Job Title
Warranty Advisor
Report To
Service Manager
Key Result Areas
1.   Provide a positive impression to the customers
2.  Ensure collection of all warranty from manufacturers
3.   Ensure customer is 100% satisfied dealing with All North Truck Center
4.   Ensure compliance of department with all company and vendor policy and regulation
5.   Ensure good relationship with all vendors
6.   Ensure all warranty is identified
7.  Ensure good audit system to monitor all claims
Key Activities
1.    Daily meeting with Service Manager for status report
2.    Maintain adequate and systematic files for warranty claims
3.   Follow up on all manufacturers claim and re-submit unpaid claim returned
4.   Coordinate all parts to be return to the different vendors
5.   Coordinate with Service Manager perceived problem in the technicians' efficiency fro warranty service
6.  Provide status reports as required by the Service Manager and Controller
7. Other responsibilities assigned occasionally


Contact information :

Donald Lecours - 705.692.4746 Ext.: 229
10 Duhamel Rd. Lively

North Bay:
Donald Lecours
- 705.692.4746 Ext.: 229
e-mail: dlecours@allnorthtruckcentre.com

3090 Hwy. 11N North Bay

Sault Sainte Marie:
Robert Lecours - 705.759.1167
995 Great Northern Rd.