Job Title 310T Service Manager - Lively, Ontario    

Job Title: 310T Licensed Truck and Coach Mechanics in North Bay, Sudbury(Lively) and Sault Ste Marie. Apprentice welcome.

Job Title: Parts CounterPerson (see job description below).

Job Title:  Warranty Advisor (see job description below).

Please contact Donald by phone 705-692-4746 ext 229 or via e-mail at    
See additional contacts at bottom of page.    



Parts CounterPerson

Job Title
Parts Counter Person
Report To
Parts Manager
Key Result Areas
1.   Provide a positive impression to the customers
2.   Ensure customer is 100% satisfied with level of expertise provided
3.   Ensure efficiency and accuracy in fulfilling customer requests.
4.   Ensure volume of parts sold
5.   Ensure total of satisfaction to customers , technicians and service advisors.
Key Activities
1.    Greets all customers promptly at front counter
2.    Assist walk in customers with all selection of parts-up-sale and relay specials
3.   Sell parts through the shop ,by phone or over the counter to customers.
4.   Determine availability on out of stock items and if requested by customer submit emergency order.
5.    Provide guidance to outside sales representatives regarding orders
6.  Prepare order daily for shipment delivery or pick-up
7.  Retrieve parts purchase from stock
8.  Review files weekly to keep track of back orders and return to vendor items
9.   Assist Parts Manager in ordering parts
10. Assist technician to determining parts required for repairs with minimal wait time
11. Confirm with Service Manager on repair parts and customer commitment to the repair before ordering out of stock items
12. Follow all company and manufacturer policies, directives and procedures
13. Other responsibilities assigned occasionally

Warranty Advisor

Job Title
Warranty Advisor
Report To
Service Manager
Key Result Areas
1.   Provide a positive impression to the customers
2.  Ensure collection of all warranty from manufacturers
3.   Ensure customer is 100% satisfied dealing with All North Truck Center
4.   Ensure compliance of department with all company and vendor policy and regulation
5.   Ensure good relationship with all vendors
6.   Ensure all warranty is identified
7.  Ensure good audit system to monitor all claims
Key Activities
1.    Daily meeting with Service Manager for status report
2.    Maintain adequate and systematic files for warranty claims
3.   Follow up on all manufacturers claim and re-submit unpaid claim returned
4.   Coordinate all parts to be return to the different vendors
5.   Coordinate with Service Manager perceived problem in the technicians' efficiency fro warranty service
6.  Provide status reports as required by the Service Manager and Controller
7. Other responsibilities assigned occasionally


Contact information :

Donald Lecours - 705.692.4746 Ext.: 229
10 Duhamel Rd. Lively

North Bay:
Donald Lecours
- 705.692.4746 Ext.: 229

3090 Hwy. 11N North Bay

Sault Sainte Marie:
Robert Lecours - 705.759.1167
995 Great Northern Rd.